Membership Policies

As a preferred member, you have already paid your one-time new member registration fee and are automatically enrolled as a returning customer. Yearly on July 6, you will be auto-renewed as a returning customer with a $40 fee. Before auto-renewal, you will be sent a reminder via your preferred contact method. One week before auto-renewal, you will have the option to cancel your membership for free. If you opt to cancel as a member before the week of the auto-renewal, you will be charged a cancellation fee of $20. There will be no refunds once you become a preferred member. 

As a non-preferred member, you have opted to pay per meal.This includes paying for each meal separately, paying for the meal container, and paying an additional $5 convenience fee per meal ordered. Non-preferred members do not have the option to have their meals shipped. Non-preferred members do not get the thermal bag or ice block. Non-preferred members can switch to become a preferred member; however, must notify the company one week before placing an order. 

If you cancel services as a preferred or non-preferred member, you will be required to return all containers, thermal bag (if applicable,) and ice pack (if applicable.) Any containers not returned you will be charged for.